Terms of Service

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Sparkle and Shine Cleaning Service
Last Updated: November 19, 2025

These Terms of Service (“Terms”) govern the use of residential and/or commercial cleaning services (“Services”) provided by Sparkle and Shine Cleaning Service (“Sparkle and Shine,” “we,” “us,” or “our”) to you (“Client,” “you,” or “your”) in the State of Louisiana, United States.

By booking or receiving our Services, you agree to be bound by these Terms.

Note: This document is general business information and not legal advice. For legal assurance, consult a licensed attorney in Louisiana.

Sparkle and Shine provides professional cleaning services, which may include:

• Standard recurring cleanings
• Deep cleans / move-in / move-out cleans
• One-time or occasional cleanings
• Add-on services (e.g., inside fridge, oven, baseboards, windows, etc., if offered)

The exact scope of work for each visit will be agreed upon at booking (verbally, online, or in writing). We reserve the right to refuse or modify services if conditions are unsafe, unsanitary, or beyond the scope of what was booked.

• Booking: Appointments may be scheduled by phone, text, online form, or email.
• Access: You are responsible for providing safe and reasonable access to the property at the scheduled time (e.g., someone present, key, code, lockbox, gate code).
• Delays: If our cleaners are delayed due to traffic, weather, or unexpected circumstances, we will make reasonable efforts to notify you and adjust the time.
• Minimum Service Time: We may enforce a minimum cleaning duration per appointment (e.g., 2–3 hours), depending on the service booked.

If our team cannot gain access within [15–30] minutes of the scheduled time, the visit may be treated as a late cancellation (see Section 5).

You agree to:

• Provide a safe working environment (including secure pets, clear walkways, and working utilities such as electricity and water).
• Inform us of any hazards, special conditions, or fragile items before service.
• Secure valuables, personal documents, and sensitive items if you are concerned about them being accessed or moved.
• Disclose any allergies or sensitivities to cleaning products in advance.
• Ensure the property is in a condition where cleaning can be reasonably performed (excessive clutter, hoarding conditions, or biohazard-level mess may result in extra fees or refusal of service).

We are not responsible for picking up large quantities of clutter, trash, animal waste, mold, or biohazards unless explicitly agreed to and priced separately.

• Pricing: Prices may be based on property size, condition, service type, frequency, and any add-ons. We may provide flat-rate or hourly pricing.
• Estimates: Any estimate given (phone/online/in-person) is based on information you provide. If the actual condition is significantly different, we may adjust the price or scope of work.
• Payment Timing: Payment is due [at the time of service / upon completion / in advance] unless otherwise agreed.
• Accepted Methods: [Cash, credit/debit card, electronic payments, etc.—insert what you actually accept].
• Late Payments: Invoices not paid by the due date may incur a late fee of [X]% per month or a flat fee of [$X], where permitted by law.
• Rate Changes: We reserve the right to adjust rates with reasonable notice for recurring clients.

We may suspend or cancel future services if your account is past due.

We understand that schedules change, but we also reserve time and staff for your appointment.

• Cancellation/Reschedule Policy:
  You agree to provide at least [24–48 hours] notice to cancel or reschedule an appointment.
• Late Cancellation Fee:
  If you cancel or reschedule with less than [24–48 hours] notice, we may charge a cancellation fee of [$X or % of service].
• No-Show / No Access Fee:
  If our team arrives and cannot access the property (no one home, wrong code, locked out, etc.) or is turned away at the door, this may be treated as a no-show and charged up to [full service amount / set fee].

Repeated cancellations or no-shows may result in refusal of future services.

We aim to provide high-quality cleaning every visit.

• If you are not satisfied with any area that we have cleaned, you must contact us within [24–48 hours] of the service.
• We may offer a re-clean of the specific area(s) in question at no additional cost, at our discretion.
• Re-cleans must be scheduled within a reasonable time frame (e.g., within 7 days) and are not refunds.

We do not guarantee re-cleans or refunds for issues reported outside the stated timeframe or for conditions that changed after our team left (new mess, additional use, etc.).

Our team will treat your home and belongings with care. However, accidents can happen.

• Reporting:
  If you believe something was damaged or broken during our service, you must report it to us within 24 hourswith photos and a description.
• Evaluation:
  We will review the situation and, where appropriate, may offer one of the following at our discretion:
  
  • Repair of the item
  • Replacement with a similar item
  • Reasonable compensation up to the value of the item or the cost of the service, whichever is lower
• Pre-existing Conditions:
  We are not responsible for:
  
  • Items that were already damaged, unstable, improperly installed, or at end-of-life (e.g., blinds, loose shelves, picture frames, old fixtures).
  • Normal wear and tear, paint scuffing from standard cleaning, or damage to items made from fragile or deteriorating materials.
• Valuables & Fragile Items:
  We recommend that high-value, sentimental, or extremely fragile items be moved or stored prior to cleaning. We may decline to clean or handle certain delicate items.

To the maximum extent permitted by Louisiana law, our total liability is limited to the amount you paid for the specific service during which the incident occurred.

We are pet-friendly but safety comes first.

• You must inform us if pets are present and whether they are friendly or require confinement.
• Pets must be secured if they are aggressive, overly protective, or a risk to our staff.
• We are not responsible for pets escaping due to faulty doors, fences, or containment that is not under our control.

We do not provide animal care (feeding, walking, etc.) unless explicitly agreed and may refuse service if pet conditions are unsafe or unsanitary.

Unless otherwise agreed:

• We typically provide our own cleaning supplies and equipment.
• If you request we use your products (e.g., special solutions), we may do so at your risk. We are not responsible for any damage or ineffective results caused by client-supplied products.
• If you have allergies or sensitivities, you must tell us in advance so we can adjust products or recommend alternatives.

We reserve the right to refuse or terminate service if:

• Conditions are dangerous, unsanitary, or involve biohazards (e.g., bodily fluids, infestations, heavy mold, etc.) beyond our normal scope.
• There is harassment, threats, or unsafe behavior toward our staff.
• The property is in a condition that makes cleaning unsafe or impossible (e.g., structural issues, extreme clutter).

In such cases, we may charge a fee for time/travel already incurred.

Services may be provided by our employees and/or independent contractors.

• All personnel working on behalf of Sparkle and Shine are expected to follow our service and privacy standards.
• You agree not to solicit our workers for direct, “off-the-books” cleaning work outside of Sparkle and Shine. We may include a non-solicitation clause, such as:
  
  • You agree that you will not directly hire, contract, or engage any of our employees or contractors for similar services for [12 months] after they last provided services on our behalf, without our written consent.

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Services, you agree to the Privacy Policy currently in effect at the time of service.

Any promotions, coupons, discounts, or gift cards:

• May be subject to additional terms and conditions.
• Are not redeemable for cash.
• May be limited to one per household or customer.
• May be modified or terminated at our discretion.

Either you or Sparkle and Shine may terminate ongoing/recurring services at any time, with reasonable notice.

We may terminate or suspend services immediately if:

• You repeatedly violate these Terms (e.g., non-payment, repeated late cancellations).
• Conditions are unsafe or abusive for our staff.
• There is suspected fraud or misuse of our services.

You remain responsible for payment for services already rendered and any applicable fees.

To the fullest extent permitted by law, our Services are provided on an “as is” and “as available” basis. We do not guarantee:

• That every possible stain or mark can be removed.
• That cleaning will prevent health issues, pests, or future dirt buildup.

We disclaim all warranties, express or implied, including but not limited to any implied warranties of merchantability and fitness for a particular purpose, except where not allowed by Louisiana law.

To the maximum extent permitted by Louisiana law:

• Sparkle and Shine shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to our Services or these Terms.
• Our total aggregate liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not fully apply to you.

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict of law rules.

• Any dispute or claim arising from or relating to these Terms or our Services will first be addressed through good-faith negotiation between you and Sparkle and Shine.
• If we cannot resolve the dispute informally, the dispute may be brought in the appropriate state or federal courts located in Louisiana, and you consent to the jurisdiction of those courts.

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top. Changes take effect when posted. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Terms.

For questions about these Terms or our Services, contact:

Sparkle and Shine Cleaning Service
Address: 6004 Perkins Road Baton Rouge, LA 70808
Phone: (570) 428-5060
Email: contact@sparkleandshinecleaningservice.org