Privacy Policy

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Last Updated: November 19, 2025

Sparkle and Shine Cleaning Service (“we,” “us,” “our”) operates in the State of Louisiana, United States. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services, visit our website, or otherwise interact with us.

By using our services, you agree to this Privacy Policy.

We may collect the following types of information:

Information that can identify you, such as:

• Name
• Home or mailing address
• Email address
• Phone number
• Payment information (processed through a secure third-party payment processor)
• Access details you choose to provide (e.g., gate codes, alarm instructions, key locations)

• Dates and times of cleaning appointments
• Service details (type of cleaning, size of property, special requests)
• Notes about your preferences (products to use/avoid, rooms to focus on, pet info, etc.)

If you visit our website, we may automatically collect:

• IP address
• Browser type and device type
• Pages visited and time spent on pages
• General location based on IP (city/region level, not exact address)
• Cookies and similar tracking technologies

We use your information for purposes including:

• Providing services
  Scheduling, confirming, and delivering cleaning services at your property.
• Communication
  Contacting you about bookings, reminders, rescheduling, service updates, and follow-ups.
• Billing & payments
  Processing payments, sending invoices/receipts, and keeping basic financial records.
• Customer support
  Responding to your questions, concerns, or feedback.
• Improving our business
  Reviewing service history, common requests, and feedback to improve our services and operations.
• Marketing (optional)
  Sending promotions, discounts, updates, or newsletters by email or text, where allowed by law.
  You can opt out of marketing at any time.
• Legal, safety, and compliance
  Complying with applicable U.S. and Louisiana laws, responding to lawful requests, and protecting our rights, property, and safety, as well as that of our customers and staff.

We do not sell your personal information.

We may share your information in these limited situations:

• With employees and cleaners
  So they can perform cleaning services at your property (name, address, service details, notes).
• With service providers
  Trusted third parties that help us run the business, such as:
  
  • Payment processors
  • Booking/scheduling platforms
  • Email/SMS services
  • IT and website hosting
  • They only receive what they need to do their job and are expected to protect it.
• For legal reasons
  If required by law, court order, or government request, or if we believe disclosure is necessary to:
  
  • Protect our rights, property, or safety
  • Protect the safety of our staff, customers, or the public
  • Investigate or prevent fraud or illegal activity
• Business transfers
  If we sell, merge, or transfer all or part of our business, your information may be included in that transfer as part of normal business assets.

We take reasonable measures to help protect your personal information, including:

• Restricting access to personal information to people who need it to do their job
• Using reputable third-party payment processors for payments
• Maintaining physical, electronic, and procedural safeguards

That said, no system is 100% secure. We cannot guarantee absolute security of information transmitted or stored.

We keep your information only as long as needed for:

• Providing our services
• Business and accounting records
• Complying with legal, tax, and regulatory obligations
• Resolving disputes and enforcing agreements

When it’s no longer needed, we will delete it or de-identify it within a reasonable time.

As a customer in Louisiana, you generally have the right to:

• Access the personal information we hold about you (within reason)
• Request corrections if your information is inaccurate or incomplete
• Request deletion of certain information, unless we must keep it for legal or business reasons
• Opt out of marketing communications

To exercise these rights, contact us using the information in the Contact Us section. We may ask you to verify your identity before we process your request.

You can also stop receiving marketing emails or texts by using the “unsubscribe” link in the message or replying as instructed (e.g., “STOP”).

If our website uses cookies or similar technologies, they may be used to:

• Remember your preferences (like contact details for forms)
• Improve website performance and user experience
• Analyze website traffic and usage patterns

You can usually control cookies in your browser settings (block, delete, or limit them). If you disable cookies, some site features may not work correctly.

Because we provide in-home services, we may see or incidentally come across personal items, documents, or information inside your property while cleaning. Our policy is:

• We do not record, photograph, or intentionally collect personal data we see inside your home, unless it is directly related to our services (e.g., damage documentation) and with your knowledge when possible.
• Our staff are expected to maintain professionalism and discretion at all times.

If you have sensitive items or documents, we recommend storing them securely before your appointment.

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it as soon as reasonably possible.

Our website, emails, or messages may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We recommend you review their privacy policies separately.

We primarily serve customers in Louisiana, United States.
If you visit our website or contact us from outside the United States, you understand that your information will be processed and stored in the United States, where data protection laws may be different from those in your country.

We may update this Privacy Policy from time to time. When we do, we will change the “Last Updated” date at the top. Changes take effect when the updated policy is posted. Your continued use of our services after changes are posted means you accept the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:

Sparkle and Shine Cleaning Service
Address: 6004 Perkins Road Baton Rouge, LA 70808
Phone: (570) 428-5060
Email: contact@sparkleandshinecleaningservices.org